Commonly Asked Questions
© Sam Rios | No Beaten Track
We do our best to explain our content with as much clarity as possible. If however that is not the case, you may find the answers your are searching for right here.
Adoptions
How long will my adoption pack take to arrive?
If you made a payment using BACs (Bank-to-bank transfer) then there is a legal “cooling off period” between the payment being made and the payment being received. In that time, we will not receive the details of your adoption and, therefore, cannot fulfil your adoption pack needs. This can take up to 10 working days. If you would like to receive your adoption pack quicker, you can send us an email at hello@bos-uk.org with your details.
Typically, for deliveries within the UK your pack will be delivered within 3-5 working days but this can be up to 7 working days.
For deliveries to Europe, please allow up to 21 working days. Please note, deliveries outside the UK may be obligated to pay a customs duty charge which BOS UK do not control. We also offer a personalized, digital certificate for anybody who does not want to pay this fee.
If your adoption pack has not arrived within the maximum suggested timeframe, please contact us at hello@bos-uk.org and we will follow this up for you.
How long will my adoption pack take to arrive?
If you made a payment using ACH (Bank-to-bank transfer) then there is a legal “cooling off period” between the payment being made and the payment being received. In that time, we will not receive the details of your adoption and, therefore, cannot fulfil your adoption pack needs. This can take up to 10 working days. If you would like to receive your adoption pack quicker, you can send us an email at hello@bos-usa.org with your details.
Typically, for deliveries within the USA your pack will be delivered within 3-5 working days but this can be up to 7 working days.
For deliveries outside the USA, please allow up to 21 working days. Please note, deliveries outside the USA may be obligated to pay a brokerage fee which BOS USA do not control. We also offer a personalized, digital certificate for anybody who does not want to pay this fee.
If your adoption pack has not arrived within the maximum suggested timeframe, please contact us at hello@bos-usa.org and we will follow this up for you.
I have a recurring plan, how can I amend payment details, pause or cancel this?
If you adopted or started a recurring donation after January 2021 and before June 2024 then you can login to your personal Donorbox account to make any changes here: https://donorbox.org/user_session/new.
If you adopted or started a recurring donation after June 2024 then you can login to your personal Raisely account to make any changes. You can access this through a link in your monthly donation receipt email.
Having issues with updating your adoption information, have multiple recurring donations or adopted before January 2021? Please get in touch and we can assist by emailing us at: hello@bos-uk.org.
We understand that life and financial circumstances change so if you send us an email we will do everything we can to still keep you connected to your adopted orangutan.
I have a recurring plan, how can I amend payment details, pause or cancel this?
If you adopted or started a recurring donation after January 2021 and before June 2024 then you can login to your personal Donorbox account to make any changes here: https://donorbox.org/user_session/new.
If you adopted or started a recurring donation after June 2024 then you can login to your personal Raisely account to make any changes. You can access this through a link in your monthly donation receipt email.
Having issues with updating your adoption information, have multiple recurring donations or adopted before January 2021? Please get in touch and we can assist by emailing us at: hello@bos-usa.org.
We understand that life and financial circumstances change so if you send us an email we will do everything we can to still keep you connected to your adopted orangutan.
Can I gift an orangutan adoption to someone else?
Why should I choose BOS UK over other charities?
With our adoption program, you can feel connected to a specific orangutan, following their rehabilitation progress and hopeful release. Your money is going directly towards helping the orangutans in our care and our specific rehabilitation facilities (or Sanctuary Care for Kopral and friends) like Samboja Lestari or Nyaru Menteng.
Why should I choose BOS USA over other charities?
With our adoption program, you can feel connected to a specific orangutan, following their rehabilitation progress and hopeful release. Your money is going directly towards helping the orangutans in our care and our specific rehabilitation facilities (or Sanctuary Care for Kopral and friends) like Samboja Lestari or Nyaru Menteng.
Am I eligible for a free BOS calendar?
If you adopt an orangutan then you are eligible for a free calendar. One free calendar is offered per adoption and this includes gifted adoptions. We will give you the option of receiving a digital offer if you prefer.
Please note that you must adopt before 15th September of the same calendar year to receive this. Any lapsed, cancelled or paused adoptions after 15th September will not be eligible to receive a free calendar.
How does adopting an Orangutan provide support?
The best way to help Orangutans is by becoming a regular supporter. Your recurring monthly or annual support allows us to ensure all of our orangutan programs have the consistent financial funds they need to ensure their success.
You can either give a recurring gift through our donation page, become an orangutan adopter yourself, or give an adoption as a gift. We offer several packages that make you an integral part of an orangutan’s journey back to the wild.
How do I update you on a change of email or home address?
If you have had a change in address and would like us to update your information, email us at hello@bos-uk.org. Our donor care representative will be in contact with you shortly and can facilitate this.
How do I update you on a change of email or home address?
If you have had a change in address and would like us to update your information, email us at hello@bos-usa.org. Our donor care representative will be in contact with you shortly and can facilitate this.
How does the adoption process work?
Can I claim Gift-Aid on my adoption?
Yes, you can! We welcome Gift-Aid.
How long will my adoption last for?
If you set up an account with monthly payments, your adoption will last as long as you want it to and you can cancel at any time.
Can I set up an adoption as a group?
Certainly! Corporate/Businesses, Classroom, Youth groups, Restaurants etc. are all welcome to adopt an orangutan and we can set these up. Just send us an email to hello@bos-uk.org!
Can I set up an adoption as a group?
What are my payment options?
Are there any additional costs associated with my adoption pack?
If you are ordering from the EU then you may be subject to customs fees.
Are there any additional costs associated with my adoption pack?
How else can I support the orangutans if I can't commit to monthly donations?
We appreciate any form of support you can provide! Apart from the adoption program, you can make a recurring donation, one-time donation, volunteer with us, and/or participate in our fundraising events. For more information about how to get involved, take a look at our Ways to Raise webpage. Spreading awareness about orangutan conservation is always immensely helpful.
Donations
What is Borneo Orangutan Survival UK’s address to mail a cheque to?
Our mailing address is:
Borneo Orangutan Survival UK
483 Green Lanes
London N13 4BS
United Kingdom
What is Borneo Orangutan Survival USA’s address to mail a check to?
Our mailing address is:
BOS USA
6469 Almaden Expwy, Suite 80 #473
San Jose, California 95120-2926
United States
Can I gift-aid my new and/or historical donations to BOS UK?
Yes absolutely, if donating through our website clicking the gift-aid box will allow us to retroactively apply gift-aid to all past donations as well. If you wish to update us on a previous donation and add gift-aid then please email us at: hello@bos-uk.org. Alternatively, if you would like to remove gift aid from your account then again please let us know at hello@bos-uk.org.
Can I donate stocks or through a Donor Advised Fund?
Yes, we can accept stock donations and regularly receive donations through Donor Advised Funds (DAFs). Please email us for more information on stock donations at hello@bos-usa.org and we can assist. For DAF’s, you or your investment manager should be able to simply find us ‘BOS USA’ to make the donation, but if you need assistance do not hesitate to reach out.
Can I donate stocks or through a Donor Advised Fund?
Yes, we can accept stock donations and regularly receive donations through Donor Advised Funds (DAFs). Please email us for more information on stock donations at hello@bos-uk.org and we can assist. For DAF’s, you or your investment manager should be able to simply find our sister organisation ‘BOS USA’ to make the donation, but if you need assistance do not hesitate to reach out.
Can I donate services or items to BOS USA?
Yes, we do accept donations of service and items, but please reach out to us first to discuss this. These can be considered tax deductible donations and we can provide a donation letter if required. You can go to our Ways to Raise page for ideas on how and what to give.
Can I donate services or items to BOS UK?
Yes, we do accept donations of service and items, but please reach out to us first to discuss this. You can go to our Ways to Raise page for ideas on how and what to give.
Can I donate through my corporate matching program?
Yes, we have many supporters that increase their support of our work through their corporate matching programmes. If your company uses Benevity then you can find BOS USA there, and if they use another system then you can contact us at hello@bos-usa.org and we can potentially sign up.
Can I donate through my corporate matching programme?
Yes, we have many supporters that increase their support of our work through their corporate matching programmes. If your company uses Benevity then you can find BOS UK there, and if they use another system then you can contact us at hello@bos-uk.org and we can potentially sign up.
Can I get tax benefits/deductibles from new and/or historical donations to BOS USA?
Yes, donations to BOS USA are tax deductible as a US registered 501(c)(3) non-profit organization. When you make a donation you will receive a receipt, and we also provide a year end receipt for easy use during tax time. Based on IRS regulations not all donations are tax deductible however, so please consult your tax advisor or email us if you have any questions.
Helping us Fundraise
Are there other ways to get involved in the charity's work?
Yes, there are various ways you can get involved! You can participate in our educational programs, attend screenings of our documentary, or become an advocate for orangutan conservation. Follow us on Instagram, Facebook or Twitter to stay updated on orangutan news and events you can join. For more information about how to get involved, take a look at our Ways to Raise webpage.
Are there other ways to get involved in the charity's work?
Yes, there are various ways you can get involved! You can participate in our educational programs, attend screenings of our documentary, or become an advocate for orangutan conservation. Follow us on Instagram, Facebook or Twitter to stay updated on orangutan news and events you can join. For more information about how to get involved, take a look at our Ways to Raise webpage.
How do I stage a fundraiser?
We really appreciate any fundraising on our behalf and would love to support you in this endeavor. For information on how to get involved in this way and for fundraising ideas, please see our Ways to Raise page.
Do you have any resources to help with fundraising?
Yes, we have a free fundraising guide which you can request on our Ways to Raise page
How can I get my friends involved in fundraising?
Encourage your friends to join the orangutan party! You can organize tree-hugging events, virtual orangutan-themed parties, or share our cause on social media. The more, the merrier in our mission to bring orangutans back from the cliff edge of extinction!
Much more can be seen on our Ways to Raise page
Education Outreach
Does BOS offer educational experiences?
Yes! We are happy to speak with your class or community group of any age. We offer virtual presentations, in-person class/group discussions (where possible) and we are open to education collaborations in support of rainforest and orangutan conservation.
How do I book an experience?
You can reach out to our education team at education@bos-uk.org. We are happy to discuss opportunities and ideas for your group.
How do I book an experience?
Is there a fee?
Our presentations are offered free of charge, but we do accept donations. We believe education and awareness are keys to solving the conservation issues we face. Enthusiasm for learning should be encouraged, especially in young people.
How can my class or group support BOS further?
There are many ways to support our work. Your class can adopt an orangutan and follow their journey back to the wild; you can join Young Orangutan Warriors, our youth program for taking action; you can fundraise for us to provide vital funds. Download our community fundraising pack to get started! We are saving orangutans from extinction, together.
Our Work & Impacts
What is the mission and vision of BOS?
Established in 1991, the Borneo Orangutan Survival (BOS) Foundation is the world’s largest orangutan conservation organization. Our mission is two-fold. First, we save orangutans in immediate danger through rescue, rehabilitation, and re-introduction to protected rainforests. Second, and equally important, we protect and restore their wild habitat by working alongside the native communities bordering them.
How are BOS UK and BOS Foundation affiliated?
BOS UK is the formal UK partner of BOS Foundation and we act as sister organizations with BOS UK being responsible for raising funds through donations and adoptions here in the UK. BOS Foundations meanwhile is based in Indonesia and uses its position and expertise to implement orangutan conservation.
How are BOS USA and BOS Foundation affiliated?
BOS USA is the formal US partner of BOS Foundation and we act as sister organizations with BOS-USA being responsible for raising funds through donations and adoptions here in the USA. BOS Foundations meanwhile is based in Indonesia and uses its position and expertise to implement orangutan conservation.
Partnerships
Does it cost anything to become a BOS-UK partner?
No, partnership does not have any fees associated and we can tailor a partnership agreement that works for both organisations.
Does it cost anything to become a BOS-USA partner?
If we sign a partnership agreement what are our obligations?
Does partnership have to be a financial donation?
Can we use the BOS logo on our materials and products if we partner?
Can we direct our support to a specific area or project of BOS’s work?
Are there any companies you won’t work with?
Working for us
What can I do if I am interested in volunteering, interning, or working with Borneo Orangutan Survival UK?
If you are interested in either working with or volunteering/interning for us here in the UK, we would love to hear more about you. Please let us know what motivates you and the areas you would be interested in getting involved in. You can email us at hello@bos-uk.org.
What can I do if I am interested in volunteering, interning, or working with Borneo Orangutan Survival USA?
If you are interested in either working with or volunteering/interning for us here in the US, we would love to hear more about you. Please let us know what motivates you and the areas you would be interested in getting involved in. You can email us at hello@bos-usa.org.
Gifts in Will
What information do I need to include in my Will?
Thank you for considering a legacy for Orangutans. If you want to include BOS-UK in your will all you need to include is the following:
Charity Name: Borneo Orangutan Survival UK
Charity Address: 483 Green Lanes, London N13 4BS, United Kingdom
Company Number: 07800920
Charity Number: 1144267
If you or your solicitor need any additional information please contact us at hello@bos-uk.org and we will be happy to help.
What information do I need to include in my Will?
Thank you for considering a legacy for Orangutans. If you want to include BOS-USA in your will all you need to include is the following:
Charity Name: BOS USA
Charity Address:
6469 Almaden Expwy, Suite 80 #473
San Jose, California 95120-2926
United States
EIN Number: 85-3343963
If you or your lawyer need any additional information please contact us at hello@bos-usa.org and we will be happy to help.
Can I choose how my gift will be utilized?
We appreciate any gifts that are given to help our life-saving mission. You are absolutely able to choose a specific use of your Gift. We will honour requests however, it is not guaranteed that we will be able to fulfill your requests if we are no longer carrying out that specific work at the time the gift is received. We are happy to assist with guidance on this and you can also review our Bequest Guidance document. For flexibility, we recommend keeping gifts for general purposes so we can use it in areas of most need at the time of receiving it.
Do I need to make a new Will to include a Gift to BOS UK if I already have a Will?
We recommend consulting your solicitor if you are wanting to make changes to your will. If the changes are not major, your solicitor may assist you in creating a Codicil. You can download a Codicil form here.
Do I need to make a new Will to include a Gift to BOS USA if I already have a Will?
We recommend consulting your lawyer or Will service if you are wanting to make changes to your will.
How much does it cost to write a Will?
Cost varies based on complexity and we recommend that you work with a solicitor to create and finalize your Will, but we are here to help as needed. You can always reach us at hello@bos-uk.org.
How much does it cost to write a Will?
Cost varies based on complexity and we recommend that you work with a lawyer to create and finalize your Will, but we are here to help as needed. You can always reach us at hello@bos-usa.org.
Do I need to let you know if I have left a gift to BOS UK?
It’s completely your choice if you would like to let us know. We would love to hear about it if you do to thank you and keep you up to date with the impact we are achieving thanks to people like you! You can email us at hello@bos-uk.org to let us know if you have left a gift to help the orangutans in your Will.
Do I need to let you know if I have left a gift to BOS USA?
It’s completely your choice if you would like to let us know. We would love to hear about it if you do to thank you and keep you up to date with the impact we are achieving thanks to people like you! You can email us at hello@bos-usa.org to let us know if you have left a gift to help the orangutans in your Will.
Other
Contact Us
If you have any further questions, need any more information or have any feedback, please don’t hesitate to get in touch with the team. You can email us at hello@bos-uk.org or call us on +44 (0) 20 3355 0569
Contact Us
If you have any further questions, need any more information or have any feedback, please don’t hesitate to get in touch with the team. You can email us at hello@bos-usa.org or call us on +1 (888) 248-4208
I am with a company that wants to support your work. Who do I contact?
We greatly appreciate your interest, the best way to get in contact is through the email: partnerships@bos-uk.org.
I am with a company that wants to support your work. Who do I contact?
We greatly appreciate your interest, the best way to get in contact is through the email: partnerships@bos-usa.org.
Where do I go if I am interested in either visiting or volunteering with Borneo Orangutan Survival (BOS) in Borneo?
Currently BOS offers several options for visiting Borneo, either as a volunteer, or with our Rainforest Retreat experience. You can find more information on our Experience Borneo website.
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