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Terms and conditions


By donating to Borneo Orangutan Survival UK Ltd (BOS-UK), you are agreeing to our terms and conditions including our refund policy. Please review the following prior to making your donation.

Trading policy

BOS-UK is incorporated in England and Wales as a ‘not for profit’ company, limited by guarantee (Company No. 7800920). We are a registered charity in England and Wales (Charity No. 1144267). The processing of your personal data is carried out by BOS-UK, which is registered with the Office of the Information Commissioner.


BOS-UK regards customer privacy as an important part of our relationship with our supporters. The following privacy policy applies to all BOS-UK Ltd users, and conforms to internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us via our details at the bottom of this page.

Collection of information

In order to interact with BOS-UK, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to donations including email and address. Any information collected by BOS-UK is collected via correspondence from you or your company. This may be via the telephone, email, mail, sms, or directly through our website.

Use of collection information

Any details collected from BOS-UK customers is required in order to provide you with our high level of customer service. Correspondence is recorded in order to provide service references.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can contact us. Our details are at the bottom of this page.

What data do we collect?

We collect the following personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Sign-up online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Through donations made to the charity

How will we use your data?

We collect your data so that we can:

  • Process your donation or order and manage your account.
  • Email you with information about our work and special offers.

When we process your donation, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

We use the DonorBox™ payment gateway for online credit card transactions. DonorBox interfaces with the Stripe, PayPal, Apple Pay, Google Pay, and Amazon Pay payment platforms, but does not store credit card details within its system. These platforms process online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the DonorBox gateway are secured payments.

  1. Payments are fully automated with an immediate response.
  2. Your complete credit card number cannot be viewed by us or any outside party
  3. All transaction data is encrypted for storage within the Stripe, PayPal, Apple Pay, Google Pay, and Amazon Pay payment bank grade data centres, further protecting your credit card data.
  4. DonorBox at no time touches your funds; all monies (minus processing fees) are transferred from your credit card to our merchant account.

Payment confirmation

After donating online, you will receive an email confirmation containing your donation details, normally within a few minutes of donating.

Refunds and cancellations

In exceptional circumstances, BOS-UK may refund a donation at the discretion of the charity. To enquire about a refund, please contact us via our contact details at the bottom of the page.


We would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies listed above.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your data to other members within our organisation.

If you no longer wish to be contacted for marketing purposes, please click the unsubscribe link at the bottom of any marketing email we send you.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via our details at the bottom of this page.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

We uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website only uses functionality cookies – We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can edit your cookie preferences by selecting the link below, or optionally, set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

Edit cookie preferences

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 19 July 2021.

Third parties

BOS-UK may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. BOS-UK does not share any information with third parties for any unknown or unrelated uses.


BOS-UK reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.


BOS-UK website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of BOS-UK: www.bos-uk.org

Changes to privacy policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, on the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

How to contact us

If you have any questions, comments, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Call us at: +44 (0) 20 3355 0569
Email us at: help@bos-uk.org

Borneo Orangutan Survival UK
483 Green Lanes
N13 4BS

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Phone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

Looking for something else?

A real adventure awaits

A unique opportunity to help protect and preserve a vulnerable species, while enjoying the benefits of yoga and meditation where proceeds from the trip costs go directly to The Borneo Orangutan Survival Foundation.

  • A private tour of our Orangutan Sanctuary
  • 3 delicious, organic meals a day
  • Daily yoga & wellness classes and workshops

And much more!

Consider donating

If you would rather do a one-time or recurring donation to support our orangutan and rainforest conservation work you can do so by clicking here.