Terms and conditions


By donating to BOS-UK, you are agreeing to our terms and conditions including our refund policy. Please review the following prior to making your donation.

Trading policy

BOS-UK is incorporated in England and Wales as a ‘not for profit’ company, limited by guarantee (Company No. 7800920).  We are a registered charity in England and Wales (Charity No. 1144267). The processing of your personal data is carried out by BOS-UK, which is registered with the Office of the Information Commissioner.


BOS-UK regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all BOS-UK Ltd users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us via email: admin@borneoorangutansurvival.org or call us on 08456 521 528

Collection of information

In order to use BOS-UK, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to donations including email. Any information collected by BOS-UK is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of collection information

Any details collected from BOS-UK customers is required in order to provide you with our high level of customer service. Correspondence is recorded in order to provide service references.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at admin@borneoorangutansurvival.org or call us on: 08456 521 528

Access to collected information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at admin@borneoorangutansurvival.org


BOS-UK uses the PayPal Payment Gateway for its online credit card transactions. PayPal processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the PayPal gateway are secured payments.

  1. Payments are fully automated with an immediate response.
  2. Your complete credit card number cannot be viewed by BOS-UK or any outside party
  3. All transaction data is encrypted for storage within PayPal bank grade data centre, further protecting your credit card data.
  4. PayPal at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by BOS-UK.

Payment currency

All transactions are processed in Pounds sterling.

If you make a donation, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes only. If we have trouble processing a donation, we will use this information to contact you.

Payment confirmation

After donating online, you will receive an email confirmation containing your donation details, normally within a few minutes of donating.

Refunds and cancellations

In exceptional circumstances, BOS-UK may refund a donation at the discretion of the charity. To enquire about a refund, please contact us at admin@borneoorangutansurvival.org or call us on 08456 521 528


BOS-UK uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you wish not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@borneoorangutansurvival.org. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third parties

BOS-UK may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. BOS-UK does not share any information with third parties for any unknown or unrelated uses.


BOS-UK reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.


BOS-UK website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of BOS-UK: www.BOS-UK.org

Changes to privacy policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, on the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Contact details

Borneo Orangutan Survival UK
483 Green Lanes
N13 4BS
EMAIL: hello@bos-uk.org
TELEPHONE: 08456 521 528

Looking for something else?

A real adventure awaits

A unique opportunity to help protect and preserve a vulnerable species, while enjoying the benefits of yoga and meditation where proceeds from the trip costs go directly to The Borneo Orangutan Survival Foundation.

  • A private tour of our Orangutan Sanctuary
  • 3 delicious, organic meals a day
  • Daily yoga & wellness classes and workshops

And much more!

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If you would rather do a one-time or recurring donation to support our orangutan and rainforest conservation work you can do so by clicking here.

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