Terms and conditions

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can contact us. Our details are at the bottom of this page.

We collect the following personal identification information (Name, email address, phone number, etc.)

You directly provide us with most of the data we collect. We collect data and process data when you:

• Sign-up online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
• Through donations made to the charity

We collect your data so that we can:

• Process your donation or order and manage your account.
• Email you with information about our work and special offers.

When we process your donation, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

We use the DonorBox™ payment gateway for online credit card transactions. DonorBox interfaces with the Stripe, PayPal, Apple Pay, Google Pay, and Amazon Pay payment platforms, but does not store credit card details within its system. These platforms process online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the DonorBox gateway are secured payments.

1. Payments are fully automated with an immediate response.
2. Your complete credit card number cannot be viewed by us or any outside party
3. All transaction data is encrypted for storage within the Stripe, PayPal, Apple Pay, Google Pay, and Amazon Pay payment bank grade data centres, further protecting your credit card data.
4. DonorBox at no time touches your funds; all monies (minus processing fees) are transferred from your credit card to our merchant account.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via our details at the bottom of this page.

By starting a recurring donation with Borneo Orangutan Survival (BOS) UK, I authorise them to debit my bank account and/or card with the selected amount until I notify hello@bos-uk to change my contributions. I understand that this is not a single donation and I am happy to support on a regular monthly or annual basis until I cancel my payments.

By providing your email address, you agree to receive marketing communications from BOS-UK.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your data to other members within our organisation.

If you no longer wish to be contacted for marketing purposes, please click the unsubscribe link at the bottom of any marketing email we send you.

We uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

You can edit your cookie preferences by selecting the link below, or optionally, set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

Edit cookie preferences

BOS UK stores a scan of your passport, passport number and flight details before and during your trip. Upon completion of your trip, this data will be permanently erased from our records. We only store this data to ensure we can safely take care of you during your travels and stay. Your passport details will only be shared with the Visitation Programme team at BOS UK and our Indonesian team at BOS Foundation.

You have the right to withdraw your consent at any time upon request via the email at the bottom of the page.

BOS-UK website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of BOS-UK: www.bos-uk.org

If you have any questions, comments, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Call us at: +44 (0) 20 3355 0569
Email us at: help@bos-uk.org

Borneo Orangutan Survival UK
483 Green Lanes
London
N13 4BS

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Phone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can contact us. Our details are at the bottom of this page.

We collect the following personal identification information (Name, email address, phone number, etc.)

You directly provide us with most of the data we collect. We collect data and process data when you:

• Sign-up online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
• Through donations made to the charity

We collect your data so that we can:

• Process your donation or order and manage your account.
• Email you with information about our work and special offers.

When we process your donation, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

We use the DonorBox™ payment gateway for online credit card transactions. DonorBox interfaces with the Stripe, PayPal, Apple Pay, Google Pay, and Amazon Pay payment platforms, but does not store credit card details within its system. These platforms process online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the DonorBox gateway are secured payments.

1. Payments are fully automated with an immediate response.
2. Your complete credit card number cannot be viewed by us or any outside party
3. All transaction data is encrypted for storage within the Stripe, PayPal, Apple Pay, Google Pay, and Amazon Pay payment bank grade data centres, further protecting your credit card data.
4. DonorBox at no time touches your funds; all monies (minus processing fees) are transferred from your credit card to our merchant account.

By starting a recurring donation with Borneo Orangutan Survival (BOS) USA, I authorise them to debit my bank account and/or card with the selected amount until I notify hello@bos-usa.org to change my contributions. I understand that this is not a single donation and I am happy to support on a regular monthly or annual basis until I cancel my payments.

By providing your email address, you agree to receive marketing communications from BOS-USA.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your data to other members within our organisation.

If you no longer wish to be contacted for marketing purposes, please click the unsubscribe link at the bottom of any marketing email we send you.

We uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

You can edit your cookie preferences by selecting the link below, or optionally, set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

Edit cookie preferences

BOS USA stores a scan of your passport, passport number and flight details before and during your trip. Upon completion of your trip, this data will be permanently erased from our records. We only store this data to ensure we can safely take care of you during your travels and stay. Your passport details will only be shared with the Visitation Programme team at BOS USA and our Indonesian team at BOS Foundation.

You have the right to withdraw your consent at any time upon request via the email at the bottom of the page.

If we decide to change our privacy policy, we will post those changes to this privacy statement, on the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Call us at: (888) 248-4208
Email us at: help@bos-usa.org

Borneo Orangutan Survival UK
6469 Almaden Expwy, Suite 80 #473
San Jose, California 95120-2926
United States

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the US Government.

Phone: 1-844-USA-GOV1
Website: https://www.usa.gov/consumer-complaints