Jeni

If you made a payment using BACs (Bank-to-bank transfer) then there is a legal “cooling off period” between the payment being made and the payment being received. In that time, we will not receive the details of your adoption and, therefore, cannot fulfil your adoption pack needs. This can take up to 10 working days. If you would like to receive your adoption pack quicker, you can send us an email at hello@bos-uk.org with your details.

Typically, for deliveries within the UK your pack will be delivered within 3-5 working days but this can be up to 7 working days.

For deliveries to Europe, please allow up to 21 working days. Please note, deliveries outside the UK may be obligated to pay a customs duty charge which BOS UK do not control. We also offer a personalized, digital certificate for anybody who does not want to pay this fee.

If your adoption pack has not arrived within the maximum suggested timeframe, please contact us at hello@bos-uk.org and we will follow this up for you.

If you made a payment using ACH (Bank-to-bank transfer) then there is a legal “cooling off period” between the payment being made and the payment being received. In that time, we will not receive the details of your adoption and, therefore, cannot fulfil your adoption pack needs. This can take up to 10 working days. If you would like to receive your adoption pack quicker, you can send us an email at hello@bos-usa.org with your details.

Typically, for deliveries within the USA your pack will be delivered within 3-5 working days but this can be up to 7 working days.

For deliveries outside the USA, please allow up to 21 working days. Please note, deliveries outside the USA may be obligated to pay a brokerage fee which BOS USA do not control. We also offer a personalized, digital certificate for anybody who does not want to pay this fee.

If your adoption pack has not arrived within the maximum suggested timeframe, please contact us at hello@bos-usa.org and we will follow this up for you.

If you adopted or started a recurring donation after January 2021 and before June 2024 then you can login to your personal Donorbox account to make any changes here: https://donorbox.org/user_session/new.

If you adopted or started a recurring donation after June 2024 then you can login to your personal Raisely account to make any changes. You can access this through a link in your monthly donation receipt email.

Having issues with updating your adoption information, have multiple recurring donations or adopted before January 2021? Please get in touch and we can assist by emailing us at: hello@bos-uk.org.
We understand that life and financial circumstances change so if you send us an email we will do everything we can to still keep you connected to your adopted orangutan.

If you adopted or started a recurring donation after January 2021 and before June 2024 then you can login to your personal Donorbox account to make any changes here: https://donorbox.org/user_session/new.

If you adopted or started a recurring donation after June 2024 then you can login to your personal Raisely account to make any changes. You can access this through a link in your monthly donation receipt email.

Having issues with updating your adoption information, have multiple recurring donations or adopted before January 2021? Please get in touch and we can assist by emailing us at: hello@bos-usa.org.
We understand that life and financial circumstances change so if you send us an email we will do everything we can to still keep you connected to your adopted orangutan.

With our adoption program, you can feel connected to a specific orangutan, following their rehabilitation progress and hopeful release. Your money is going directly towards helping the orangutans in our care and our specific rehabilitation facilities (or Sanctuary Care for Kopral and friends) like Samboja Lestari or Nyaru Menteng.

With our adoption program, you can feel connected to a specific orangutan, following their rehabilitation progress and hopeful release. Your money is going directly towards helping the orangutans in our care and our specific rehabilitation facilities (or Sanctuary Care for Kopral and friends) like Samboja Lestari or Nyaru Menteng.